Welcome to Naela Paris. These Terms of Service ("Terms") govern your access to
and use of the website naelaparis.com (the "Site") and the purchase of products
o!ered by us. By placing an order or using our Site, you agree to be bound by these
Terms. Please read them carefully before making a purchase.

1. Company Information
Legal company name: Telos
Brand name: Naela Paris (Naela)
Registered address: 39, rue Escudier, 92100 Boulogne-Billancourt, France
Country of incorporation: France
VAT number: FR57938393535
Customer service email: hello@naelaparis.com

2. Eligibility
By using our Site, you confirm that you are at least 18 years old, or that you are
using the Site under the supervision of a parent or legal guardian.

3. Products
We make every e!ort to display our products, including colors, textures, and
packaging, as accurately as possible. However, we cannot guarantee that your
device's display will accurately reflect the actual appearance of the product. Minor
variations in shade, texture, or packaging may occur between batches.
Patch test recommendation: As with any cosmetic product, we recommend
performing a patch test 24–48 hours before first use, particularly if you have
sensitive skin or known allergies. Discontinue use immediately if irritation occurs
and consult a healthcare professional if needed.

4. Orders and Acceptance
Placing an order on our Site constitutes an o!er to purchase. All orders are
subject to acceptance and availability.
We reserve the right to refuse or cancel any order, including in cases of
suspected fraud, pricing errors, or stock unavailability. If we cancel an order
after payment has been taken, you will receive a full refund.

You will receive an order confirmation email once your order has been
accepted.

5. Pricing and Payment
All prices are listed in Euros (€) and include applicable VAT, unless
otherwise stated.
We reserve the right to modify prices at any time; however, changes will not
a!ect orders already confirmed.
Payment is processed securely at checkout via our third-party payment
providers. We do not store your full payment card details.
In the event of a pricing error on the Site, we reserve the right to cancel the
order and issue a full refund.

6. Shipping and Delivery
Shipping terms, delivery times, and fees are detailed in our Shipping Policy.

7. Returns and Withdrawal
Your rights regarding returns, refunds, and the right of withdrawal are detailed in
our Returns Policy.

8. Intellectual Property
All content on this Site — including text, graphics, logos, images, product
formulations, and design — is the property of Telos / Naela Paris or its licensors
and is protected by French and international intellectual property law. You may
not reproduce, distribute, or use this content without our prior written consent.

9. Limitation of Liability
To the fullest extent permitted by law, Naela shall not be liable for any indirect,
incidental, or consequential damages arising from the use of, or inability to use,
our products or Site. This does not a!ect your statutory rights as a consumer
under EU and French law, including rights related to defective products.

10. User Conduct
When using our Site, you agree not to:
Use the Site for any unlawful purpose
Attempt to gain unauthorized access to our systems

Post or transmit harmful, o!ensive, or infringing content

11. Privacy
Your personal data is processed in accordance with our Privacy Policy, which
explains how we collect, use, and protect your information in compliance with the
GDPR.

12. Governing Law and Jurisdiction
These Terms are governed by French law. In the event of a dispute, and where
amicable resolution is not possible, the courts of France shall have jurisdiction,
without prejudice to any mandatory consumer protection rights you may have in
your country of residence within the EU. Consumers may also refer disputes to the
European Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

13. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices
or for legal reasons. The "Last updated" date at the top of this page indicates when
the Terms were last revised. Continued use of the Site after changes constitutes
acceptance of the updated Terms.

14. Contact Us
For any questions about these Terms, please contact us at:
Email: hello@naelaparis.com
Response time: within 3 business days